Senior Manager, Service Desk

About this Opportunity: As a Senior Manager, Service Desk, you will lead the strategy, operations, and team member experience for Orion’s service desk function, supporting team members across domestic and international locations. This role owns the service desk technology lifecycle, service delivery standards, endpoint management, automation, and continuous improvement efforts that enable secure, reliable, and high-quality technology support. The Senior Manager develops leaders and team members, builds strong cross-functional partnerships, and uses data, automation, and emerging technology to improve service quality, efficiency, and the overall team member experience.

As we continue to evolve and live our Orion values, we are looking for someone to grow with us. In this role, you'll get to: Leadership & Team Member Experience Lead and develop members of the service desk team across domestic and international locations, setting clear expectations and standards for a consistent, high-quality team member technology support experience. Own the team member technology lifecycle, including onboarding, offboarding, device provisioning and deprovisioning, hardware, peripherals, access permissions, and license and asset management.

Establish the service desk strategy, operating model, priorities, goals, and performance measures in alignment with broader Technology and business objectives. Manage daily service desk operations and ensure timely, high-quality support across computers, pri