Business Analyst Data Intelligence Platforms (m/w/d)

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Descrição

Senior SME Customer Discovery & Managed Team Development - Data Intelligence Platforms The Senior SME – Delivery Governance, Transition & Data Intelligence Platforms ensures that Managed Teams and Managed Services can be successfully transitioned into stable and scalable delivery operations. The role combines delivery governance, transition management and subject matter expertise in Data & Intelligence Platforms to support customers throughout the lifecycle from opportunity qualification to operational service delivery. Working closely with Business Units, Delivery Managers and customer stakeholders, the individual contributes to the establishment of repeatable and operationally robust service models. Key Responsibilities Transition & Service Readiness • Support transition planning for new Managed Team and Managed Service engagements • Define operational readiness criteria and delivery controls • Identify risks, dependencies and mitigation plans • Coordinate handover activities between sales, delivery and customer organisations Delivery Governance • Design governance structures and service management frameworks • Define reporting concepts, KPIs and service performance mechanisms • Support governance boards, service reviews and steering meetings • Contribute to continuous service improvement initiatives Data & Intelligence Platforms Advisory • Provide subject matter expertise in data platform and analytics environments • Support customers in establishing scalable delivery mode

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