Customer Support Specialist ll

Ready to do the most impactful work of your career? At […], we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way.

This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. […] is a remote-first, but not remote-only company.

Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at […]. As a Customer Support Specialist II you will serve as a primary subject matter expert for […]’s products, providing world-class service and support to our most valued customers. You’ll join a team of customer focused support professionals who know their performance is essential to […] achieving its mission.

We’re looking for an individual who has a passion for making the customer experience seamless and phenomenal. What you’ll be doing (ie. job duties): Responsible for providing support for high-profile […] customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.

Use all available resources to ensure high standards are met and work is carried out in the most efficient manner. Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issu