IT Support Specialist

ABOUT SLATE At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them. Who We Are Looking For: Slate seeks an energetic, organized, customer friendly, and experienced IT professional focused on user support, hardware and software maintenance position in Troy, MI.

The ideal candidate will provide comprehensive desktop, mobile, and user support across our Troy facility, and remote users. You should ensure system reliability, security, and compliance while delivering exceptional customer service. Proficiency in O365 administration, Azure AD, and user ID management, along with a commitment to ITIL best practices, is essential.

IT Support Specialist reports to the IT Services Manager. What You Get To Do: User Support : Provide technical support in Jira Service Desk for hardware and software issues, troubleshooting desktops, laptops, printers, and peripherals. Hardware Maintenance : Install, configure, and maintain computer hardware components such as CPUs, RAM, hard drives, and network interface cards (NICs).

Asset Management: Maintain an accurate inventory of IT assets, including hardware and software. Software Installation and Configuration : Install, upgrade, and configure operating systems, software a