Developer Support Engineer

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Descrição

The opportunity Unity Ads helps thousands of advertisers acquire users across one of the largest mobile ad networks in the world. As the Developer Support Engineer for Unity Ads Demand, you'll be the technical point of contact for advertisers and their account teams, solving campaign delivery, attribution and reporting issues that directly affect advertiser spend. In your first months, success means owning the demand case queue and resolving common issues end to end. Over time, it means becoming the team's demand-side expert, shaping playbooks and tooling, and helping Product and Engineering fix root causes. You'll join a collaborative team that is building AI-assisted support workflows, with a clear path toward Senior DSE. You'll also have the opportunity to learn the Supply side (ad monetization and mediation) and build expertise across both. What you’ll be doing Own technical support for advertisers running Unity Ads campaigns, covering delivery, ROAS, attribution and reporting issues Investigate MMP integration problems and data discrepancies using SQL and internal dashboards Reproduce issues, write clear bug reports, and partner with Engineering and Product to drive fixes Keep advertisers and Account Managers informed with clear, timely, solution-focused updates Build and improve troubleshooting playbooks and contribute to the team's support automation tooling What we’re looking for Hands-on experience troubleshooting technical issues in a customer-facing or support role

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