Customer Issues Developer | Krakow hybrid

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Descrição

Heretto, a leader in content management solutions, is looking for outstanding humans that love delivering quality products. We’re a well-funded & growing startup with a big heart and giant ideas. Come have a big impact as a Software Developer focused on customer issue triage and resolution. Role purpose: This role is focused on analyzing and resolving bugs or other issues that come through our support channel. The Customer Triage Developer will be the key technical ingredient to delivering a great customer experience when the customer has technical issues. To be great at this role, a person must be a great engineer that loves digging into a wide range of problems. Curiosity and passion for customer service are a must. Responsibilities Investigating issues that are too technical for front line support people Interacting with customers to understand their situation and gather information Managing and resolving issue escalations Collaborating with customer success to communicate issues and build understanding on our team Developing code to resolve issues Working with the product team to prioritize and manage issues Collaborating with QA to automate testing Collaborating with DevOps to automate deployment Designing and implementing unit tests to ensure quality in our product Assisting customers or other team members when deep technical issues arise Requirements We care that you love hunting issues, driving to resolution, and you love helping customers. We want you if you love b

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