Cyber Security and Managed IT Services Manager
- Experiência
- 5+ anos
- Práticas
- ITIL
- Formação
- Bacharelado ou experiência equivalente
What does the role look like? Cyber Security Service Management Develop, implement, and maintain cyber security strategies, policies, and procedures to support clients’ operations. Monitor clients’ IT environments for security threats, respond to incidents, and manage risk assessments and audits for clients.
Ensure clients’ compliance with relevant legal, regulatory, and industry standards (such as GDPR, ISO 27001). Lead cyber security awareness and training programs for clients. Conduct investigations of clients’ security incidents, recommending remediation and prevention strategies.
Service Delivery Management Lead the daily operations of managed IT services, including infrastructure maintenance, system monitoring, and technical support. Oversee delivery of cybersecurity services such as vulnerability assessments, intrusion detection, and incident response. Ensure compliance with SLAs and regulatory standards (ISO 27001, GDPR, etc.).
Develop and implement policies, procedures, and best practices for IT service delivery and security. Coordinate and manage relationships with third-party vendors and partners. Manage escalations, resolve client issues, and ensure continuous improvement of service delivery.
Pre-Sales Support Collaborate with sales and business development teams to understand client needs and propose suitable technical solutions. Prepare and present proposals, solution architectures, and demonstrations for prospective clients. Respond to RFPs/RFIs with tailored t