P1-GP-Service Desk technical Expert L3/L4 – Unified Operations (NOC/SOC/Service Desk)

Job Description – Service Desk technical Expert L3/L4 – Unified Operations (NOC/SOC/Service Desk) About Us: […] Systems Inc. is a Software Solutions company headquartered in East Brunswick, NJ. Incorporated in 2003, […] provides solutions across GRC, Technology, Procurement, Healthcare Provider and Oracle domains to customers worldwide.

For more information, please visit [link] Please click on the link below to apply for this position: [link] Job Title: Service Desk technical Expert L3/L4 – Unified Operations (NOC/SOC/Service Desk) Location: Bangalore (Work from Office / Hybrid as applicable) Work Timing: EST Hours / Weekend / Flexibility for US Support and Major Incidents Experience: 12–15 Years Engagement Type: Long-term / Multi-year (Contract / Full-time) Position Summary We are seeking a hands-on Service Desk technical Expert L3/L4 to transform and technically govern unified Service Desk, NOC, SOC coordination, AI/LLM tools support, and service automation.

will close technical and knowledge-maturity gaps, rebuild customer confidence, establish disciplined operating controls, and develop a high-performing team capable of solving complex issues rather than following scripts or acting as order takers. Critical

Service Recovery, Quality & Customer Confidence Lead service recovery through root-cause analysis, corrective/preventive actions, named owners, due dates, validation evidence, and cust