P1-GP-Service Desk technical Expert L3/L4 – Unified Operations (NOC/SOC/Service Desk)

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Job Description – Service Desk technical Expert L3/L4 – Unified Operations (NOC/SOC/Service Desk) About Us: Atlas Systems Inc. is a Software Solutions company headquartered in East Brunswick, NJ. Incorporated in 2003, Atlas provides solutions across GRC, Technology, Procurement, Healthcare Provider and Oracle domains to customers worldwide. For more information, please visit [link] Please click on the link below to apply for this position: [link] Job Title: Service Desk technical Expert L3/L4 – Unified Operations (NOC/SOC/Service Desk) Location: Bangalore (Work from Office / Hybrid as applicable) Work Timing: EST Hours / Weekend / Flexibility for US Support and Major Incidents Experience: 12–15 Years Engagement Type: Long-term / Multi-year (Contract / Full-time) Position Summary We are seeking a hands-on Service Desk technical Expert L3/L4 to transform and technically govern unified Service Desk, NOC, SOC coordination, AI/LLM tools support, and service automation. The role will close technical and knowledge-maturity gaps, rebuild customer confidence, establish disciplined operating controls, and develop a high-performing team capable of solving complex issues rather than following scripts or acting as order takers. Critical Responsibilities Service Recovery, Quality & Customer Confidence Lead service recovery through root-cause analysis, corrective/preventive actions, named owners, due dates, validation evidence, and cust

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