Software Engineer - AI Voice Systems

This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp.

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Monday through Thursday) and work fully remotely on Fridays each week.

Our AI Voice & Telephony Engineering Team builds the systems that power intelligent conversations, using AI to create natural, human-like interactions at scale. We’re building voice experiences that connect customers to the right solutions faster and more effectively. As a Software Engineer, you’ll build and maintain scalable, cloud-based services that enable real-time voice interactions across our platform.

You’ll work with engineers, product managers, and data scientists to bring conversational AI into production.

Own end-to-end delivery of features, from technical design and implementation through testing, deployment, and monitoring.

Build and maintain services that power call routing, speech processing, and AI-driven conversations using Twilio, AWS, Azure, and internal APIs.

Work with product, data science, and other engineering teams to deliver AI-powered voice experiences.

Contribute to architectural decisions and system design.

Build solutions that are scalable, secure, and maintainable.

Improve system performance, latency, and reliability across a distributed, event-driven stack.

Participate in code reviews