Application Support Engineer

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Descrizione

About Us Zact is a Fintech innovator dedicated to a singular idea : Organizations need simpler expense and payment management systems that align the spending employee with finance and accounting while providing inherent guardrails and continuous reconciliation with financial systems. Zact enables all parts of the company to Pay by the Rules. About the Role We are building out a dedicated Application Support function for our GCP-hosted, microservices-based commercial card and payments platform. This mid-level analyst is the second US seat on the team, working alongside a Lead Application Support Engineer who anchors the function. You will handle tier-1 and tier-2 support tickets independently, investigate issues across GCP logs and MySQL data, and be a reliable presence during US banking hours for our bank clients. This is a hands-on investigation role — you will spend real time in log consoles and query interfaces, not just routing tickets. Location Zact is a global company with multiple locations across US, Europe and India. We provide 100% Remote Working Option. Candidates applying for this role should be located in India; What You’ll Do Day-to-Day Ticket Handling Own the Zendesk ticket queue during US hours — triage incoming issues by severity, respond within SLA, and resolve or escalate with full documentation Handle known incident types independently using the team’s runbook library — no need to escalate for established patterns Be the first US contact for

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