Application Support Engineer

[…] is a Fintech innovator dedicated to a singular idea : Organizations need simpler expense and payment management systems that align the spending employee with finance and accounting while providing inherent guardrails and continuous reconciliation with financial systems.

[…] enables all parts of the company to Pay by the Rules.

We are building out a dedicated Application Support function for our GCP-hosted, microservices-based commercial card and payments platform. This mid-level analyst is the second US seat on the team, working alongside a Lead Application Support Engineer who anchors the function.

You will handle tier-1 and tier-2 support tickets independently, investigate issues across GCP logs and MySQL data, and be a reliable presence during US banking hours for our bank clients. This is a hands-on investigation role — you will spend real time in log consoles and query interfaces, not just routing tickets.

• […] is a global company with multiple locations across US, Europe and India.
• We provide 100% Remote Working Option.
• Candidates applying for this role should be located in India;

• Own the Zendesk ticket queue during US hours — triage incoming issues by severity, respond within SLA, and resolve or escalate with full documentation
• Handle known incident types independently using the team’s runbook library — no need to escalate for established patterns
• Be the first US contact for