Technical Support Engineer (Cybersecurity Platform)

Analisi del mercato

Stack

Dettagli

Gratis, dopo l'accesso.

Candidati

Carica il tuo CV: datori di lavoro e recruiter di diversi paesi che cercano il tuo profilo potranno contattarti direttamente.

Descrizione

Accountabilities - Provide Tier 2 technical support to customers in real time, delivering clear, professional, and timely responses to technical questions and incidents. - Analyze customer traffic and investigate suspicious activity to identify previously undetected threats, false positives, and inaccurate detections. - Use ElasticSearch, Kibana, BigQuery, and SQL queries to examine logs, investigate patterns, and support data-driven troubleshooting. - Prepare detailed incident reports that communicate findings, explain technical issues, and provide actionable recommendations to customers. - Maintain effective communication with international customers, ensuring prompt responses, clear expectations, and efficient issue resolution. - Collaborate with research and development teams to improve customers' ability to detect and mitigate cyberattacks in real time. - Investigate technical issues involving web technologies, APIs, HTTP requests, and client-server interactions. - Contribute to continuous improvements in troubleshooting practices, threat analysis, and the overall effectiveness of the cybersecurity platform. - Stay informed about emerging online threats and evolving attack techniques to help maintain effective security detection and response capabilities. - Requirements: At least two years of experience in technical support, including working with logs, dashboards, and technical troubleshooting workflows. - Previous customer support experience with direct client communic

Descrizione completa, azienda e link per candidarti: dopo l'accesso. Accedi

I contatti del datore di lavoro (email/telefono/telegram) sono nascosti nell'anteprima pubblica. Invia il tuo CV così i datori di lavoro possono contattarti direttamente.