D365 F&O Application & Business Systems Specialist

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JOB DESCRIPTION D365 F&O Application & Business Systems Specialist 1. Role Purpose The D365 F&O Application & Business Systems Specialist will provide day-to-day operational ownership and support for Microsoft Dynamics 365 Finance & Operations (D365 F&O) and related business applications. The role is intended to act as the operational right hand of the Senior ERP Manager by taking ownership of first- and second-level application support, user coordination, UAT, issue and change management, documentation, reporting support and vendor follow-up. This will allow the Senior ERP Manager to focus on system architecture, major implementation projects, integrations, strategic improvements and management-level initiatives. 2. Key Responsibilities A. D365 F&O Application Support · Provide day-to-day first- and second-level application support for D365 F&O. · Receive, investigate, classify and resolve user issues and application incidents. · Determine whether issues arise from user error, master data, configuration, process, customization, integration or vendor/system problems. · Resolve issues within own authority and escalate complex or critical issues to the Senior ERP Manager or external implementation/support partners. · Monitor recurring issues and recommend permanent corrective actions. · Support users across Finance, Procurement, Sales, Inventory, Warehouse, Production and other D365 business processes. B. D365 Configuration, Master Data & Controls · Support approved D365 config

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