Descrizione
Pay rate: ~$6,035.92/m, DOEWork Location : Plano, TXContract Period: 1 yrBilingual(English/ Korean) required Service Desk & Customer SupportSystem Administration (Jira/MSP+/Web Systems)Data Analysis (Excel/KPI/Reporting)AI-Driven Automation & AI-assisted DevelopmentContinuous Process Improvement (Agile Mindset) on QA/System failure issues Perform basic to intermediate system administration tasks, including User and access managementSystem configuration: Workflow and process maintenance, Issue investigation and escalationAbility to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows. Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.5+ years of experience in one or more of the following areas:Service Desk / Help Desk OperationsIT Operations or Application SupportSystem AdministrationExperience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.Hands-on experiences with ExcelSpecial Skills & QualificationsExperience with Jira or other ticketing/workflow management systems preferred.Understanding of web-based applications and system integrations.Experience building lightweight automation solutions using AI-as
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