Technical Support Engineer (m/f/d) – Datacenter | IaaS | On-Site

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Technical Support Engineer (m/f/d) – Datacenter | IaaS | On-Site Location: [Frankfurt/ On-site] Start: ASAP Experience Level: Intermediate Working model: 24/7 rotating shift system. 10-day shift cycle incl. 4 days off (with shift allowances) Join the Backbone of the Cloud You don’t just want to “close tickets” – You want to make infrastructure run smoother, smarter, and more reliable? You enjoy talking to real people? Then we’re a great match. We power the platforms that power the internet – and you can be part of it. Our mission: Empowering you to reach a greater world As a trusted partner to SMB and mid-market Internet and IT companies, we advise and deliver on critical cloud hosting needs by offering the right solutions from our global managed hybrid platform. Your Mission: As a Technical Support Engineer, you’ll troubleshoot, solve problems, share insights, and help us constantly improve what we build, always with the customer’s experience and success in mind. What you’ll do: Installation, configuration and independent, efficient and accurate troubleshooting of: Server-operating systems (Linux, Windows-Server, VMware, and further) Control panel software packs (cPanel, Plesk) Networking equipment (switches, firewalls, load balancers, ...) Power equipment (rack-PDU, rack-ATS) Professional communication and technical documentation in German and English What we value: Curiosity, hands-on attitude, and ownership Passion for problem-solving and fault-finding Clear, proactive an

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