Director of IT for Mass Market

Company description Reporting directly to the CIO, you will lead one of […]’s most important technology domains, supporting millions of customers and playing a key role in the company’s future growth and digital transformation. As Director of IT for Mass Market, you will define and execute the technology strategy, transformation agenda, and delivery model for […]’s largest customer segment. You will work closely with business leaders to modernise platforms, drive innovation, and ensure reliable, high-quality technology services.

We are looking for a senior technology leader who combines strategic vision with strong execution capabilities and a proven track record of leading large-scale technology organisations. Job title Director of IT for Mass Market Job title description Lead the technology strategy and target architecture for the Mass Market (B2C) domain. Drive the IT-B2C Transformation programme and modernisation of key business platforms.

Partner closely with Mass Market business leaders, translating business priorities into technology roadmaps and investment plans. Govern technology investments, priorities, and delivery portfolio to maximise business value and strategic alignment. Manage significant technology budgets and supplier partnerships while ensuring cost efficiency and business value delivery.

Own the end-to-end lifecycle of business-critical systems supporting sales, customer care, digital channels, and customer management. Ensure high avai