Network Support

We cannot sponsor this role. Must be able to work W2 after 6 months.

• Location: Springfield, Missouri
• Work arrangement: onsite or hybri
• How many positions: 2-night openings
• Duration: Contract to Hire- Must be able to work W2
• Compensation: $20-24 an hour, based on experience

Capstone IT is helping our client find a Network Support Technician who will support a large-scale network modernization initiative across hundreds of retail locations nationwide. This person will work with field technicians and network engineers to validate newly installed network equipment, confirm devices are communicating properly, document results, troubleshoot basic issues, and escalate more complex network problems. This is a strong opportunity for someone coming from Help Desk, Service Desk, Desktop Support, NOC, or technical support who wants to build deeper hands-on networking experience.

• Technical support and troubleshooting
• TCP/IP and basic networking fundamentals
• Switches, routers, and wireless networking
• Ticketing systems / Jira Service Desk

• Support enterprise network deployments across hundreds of retail locations.
• Work with field technicians after new network equipment has been installed.
• Follow standardized network validation and checkout procedures.
• Verify connectivity and functionality of switches, routers, wireless access points, security cameras, and VoIP devices.
• Perform basic troubleshooting when equip