Salesforce Senior Solutions Architect - Field Service

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Descrição

Accountabilities - Lead discovery workshops to understand service processes, operational pain points, business priorities, dependencies, risks, and success metrics. - Design end-to-end Salesforce Field Service solutions covering service territories, work orders, scheduling and optimization, inventory and asset management, dispatcher experiences, and offline technician mobility. - Translate business needs into solution architectures, process flows, implementation plans, user stories, acceptance criteria, and prioritized delivery backlogs. - Advise clients on configuration and customization decisions, balancing immediate requirements with long-term scalability and maintainability. - Guide integrations between Salesforce Field Service and connected systems, including CRM, ERP, inventory, billing, and customer service platforms. - Provide architectural guidance on security, data visibility, data migration, reporting, automation, platform scalability, and performance. - Perform declarative Salesforce configuration using platform tools, reports, dashboards, and automation capabilities where appropriate. - Support user acceptance testing (UAT) by developing test scenarios and scripts, coordinating issue triage, and facilitating business signoff. - Guide deployment, change management, user training, post-launch support, and continuous improvement initiatives. - Collaborate with distributed Agile delivery teams and stakeholders at different organizational levels to deliver projects on

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