Jira Service Management Engineer

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Descripción

Role : Jira Service Management Engineer Duration : 12 Months Contract Location : Remote Pay rate: $70/hr. to $90/hr. on W2 Key Responsibilities Administer and govern Jira Service Management (JSM), Jira, Confluence, and Atlassian Cloud. Configure and optimize workflows, service catalogs, request forms, queues, routing, approvals, and automations. Enable Incident, Major Incident, Problem, Change, Knowledge, and Asset Management processes. Develop dashboards, JQL filters, SLA tracking, and operational reporting. Manage Jira Assets, integrations, permissions, platform documentation, testing, releases, and production support. Improve self-service, knowledge management, automation, and overall ITSM platform performance. Required Skills: 5+ years of Jira/JSM administration, platform engineering, or enterprise service management experience. Strong hands-on experience with Atlassian Cloud and Jira Service Management. Expertise in workflows, custom fields, request types, forms, queues, permissions, approvals, and Jira Query Language (JQL). Experience configuring Incident, Major Incident, Problem, and Change Management workflows. Knowledge of SLAs, dashboards, automation, Jira Assets, and Confluence integration. Experience with platform governance, testing, releases, rollback, documentation, and production support. Ability to translate ITSM requirements into scalable configurations and collaborate with technical and business stakeholders. Preferred Skills Atlassian

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