Jira Service Management Engineer

• Role : Jira Service Management Engineer
• Duration : 12 Months Contract
• Location : Remote
• Pay rate: $70/hr. to $90/hr. on W2 Key Responsibilities
• Administer and govern Jira Service Management (JSM), Jira, Confluence, and Atlassian Cloud.
• Configure and optimize workflows, service catalogs, request forms, queues, routing, approvals, and automations.
• Enable Incident, Major Incident, Problem, Change, Knowledge, and Asset Management processes.
• Develop dashboards, JQL filters, SLA tracking, and operational reporting.
• Manage Jira Assets, integrations, permissions, platform documentation, testing, releases, and production support.
• Improve self-service, knowledge management, automation, and overall ITSM platform performance.

• 5+ years of Jira/JSM administration, platform engineering, or enterprise service management experience.
• Strong hands-on experience with Atlassian Cloud and Jira Service Management.
• Expertise in workflows, custom fields, request types, forms, queues, permissions, approvals, and Jira Query Language (JQL).
• Experience configuring Incident, Major Incident, Problem, and Change Management workflows.
• Knowledge of SLAs, dashboards, automation, Jira Assets, and Confluence integration.
• Experience with platform governance, testing, releases, rollback, documentation, and production support.
• Ability to translate ITSM requirements into scalable configurations and collaborate with technical and business stakeholders.

Atlassian