Cloud Operations Engineering Lead

We are now buildingTrace

Ctrl, our AI agent security and governance platform for regulated industries in Asia-Pacific. It defends against prompt injection, data leakage and the other risks in the OWASP Top 10 for LLM applications. This role suits someone who is familiar with running production workloads on AWS and owns24x7 availability across the portfolio, in our cloud and inside customer data centres, and you build the team that sustains it.

What you will be working on: Own 24x7 availability of our AWS production workloads running WebOrion® and theTrace

Ctrl platform Lead the team to plan for and execute quarterly maintenance including deploying patches, software updates and feature releases Own the technical support escalation queue for enterprise accounts, and handle deployments, upgrades and trouble shooting yourself when it matters Work with the product and research engineers so new releases arrive with the observability and the run books to operate them Lead the team to design, code and implement minor features and devops tools to ensure the monitoring of our systems Provide resource planning and mentoring for younger engineers and technical interns Monitor, propose and optimization AWS public cloud spend on a regular basis Provide assistance to Enterprise customers who need to onboard to our SaaS platforms Work with Security Team to ensure compliance to ISO27001 and other relevant standards Report uptime, SLA and incident reports to management team on regular basis What