Cloud Onboarding Advisor

As a Cloud Onboarding Advisor for Japan, you will play a pivotal role in guiding Japanese partners and customers through the successful adoption and implementation of Acronis cloud solutions. You will be the primary technical and strategic point of contact, ensuring a seamless and efficient onboarding experience. WHAT YOU'LL DO Customer Engagement & Sales Support Initiates and responds to inbound and outbound communications with prospective and existing customers.

Manages onboarding-related inquiries, provides product‑specific guidance, and supports customers through activation milestones. Facilitates order intake, closes onboarding‑related sales opportunities, and ensures all required steps are completed. Pipeline & Opportunity Management Identifies, qualifies, and documents prospective customer opportunities.

Logs all outreach, progress, and qualification details in CRM or designated tracking systems. May own a defined product portfolio and collaborate cross‑functionally with adjacent sales teams when territories or product lines overlap. Operational Excellence & Documentation Maintains accurate and up‑to‑date customer records, onboarding progress notes, and compliance documentation.

Ensures all onboarding tasks, customer interactions, and follow‑up activities are recorded in line with internal operating procedures. Performance & Targets Carry individual or team‑based KPIs, sales quotas, or onboarding activation targets. Participates in incentive programs tied to revenue, a