ServiceNow System Administrator

ServiceNow Systems Administrator Homecare Homebase is seeking an experienced ServiceNow Administrator to own the day-to-day administration, health, stability, and governance of the ServiceNow platform in a mission critical healthcare environment. This role is responsible for ensuring the platform operates securely, reliably, and efficiently while enabling modern AI powered capabilities such as Now Assist in a governed and compliant manner. The Administrator partners closely with Platform Architects, Platform Support, and business stakeholders to support operational excellence and continuous improvement.‑powered capabilities such as Now Assist in a governed and compliant manner.

The Administrator partners closely with Platform Architects, Platform Support, and business stakeholders to support operational excellence and continuous improvement.

Platform Administration Administer and maintain ServiceNow environments (DEV, TEST, PROD) Ensure platform availability, performance, scalability, and security Perform upgrades, patching, cloning, and release support Monitor platform health, logs, and diagnostics Support MID Servers and operational integrations Execute changes in alignment with governance and change standards AI & Modern Platform Capabilities Administer ServiceNow Now Assist features across supported modules Configure AI entitlements, role-based access, and usage controls‑based access, and usage controls Validate AI generated outputs for accuracy, quality,