Description
Accountabilities
- Lead and coordinate responses to critical incidents, particularly during nighttime hours, weekends, and holidays.
- Help maintain the reliability, availability, and operational stability of AWS-based infrastructure and production environments.
- Create, document, structure, and maintain runbooks, incident response guidelines, and contingency procedures.
- Conduct post-incident reviews, identify root causes, and track corrective and preventive actions through to completion.
- Provide technical guidance to DevOps teams during high-risk infrastructure changes and deployments.
- Support the planning and execution of rollback procedures to minimize service disruption and operational risk.
- Improve observability practices, monitoring systems, alerting strategies, and infrastructure capacity management.
- Troubleshoot complex issues across Kubernetes clusters, networking, Linux systems, cloud infrastructure, and databases.
- Monitor infrastructure performance and identify opportunities to improve resilience, scalability, and incident response efficiency.
- Participate in scheduled on-call and operational coverage rotations in accordance with established team arrangements.
- Collaborate with engineering and operations stakeholders to strengthen reliability practices and promote continuous improvement.
- Requirements Bachelor's degree and/or postgraduate education in a relevant field.
- Senior-level experience in Site Reliability Engineering, infrastructure operati
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