Senior Staff Engineer (Salesforce, Service Ownership)

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Description

👋🏼We're Nagarro.We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! RequirementsExperience : 7.5 + yearsStrong experience in Salesforce service ownership, production support, and end-to-end service management across multiple Salesforce organizations.Proven experience leading and managing Salesforce support teams, including workload allocation, capacity planning, performance monitoring, and resource scheduling.Strong understanding of IT Service Management (ITSM) processes, incident management, ticket management, SLA monitoring, and escalation management.Experience managing production tickets and ensuring compliance with defined service governance models and operational procedures.Ability to analyze ticket volumes, monitor team capacity, and provide resource utilization and availability reports to project and service managers.Experience in service reviews, operational reporting, stakeholder management, and presenting service performance metrics to business and IT leadership.Strong understanding of Salesforce releases, release impact assessments, production readiness, and coordination with development and su

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