Team Leader - CRM Operations, Governance & Reporting

Responsible for performing data research and analysis to support business operations including: •Creating data mining architectures/models/protocols, statistical reporting, and data analysis methodologies to identify trends in large data sets •Blending historical data from available external and internal data sources •Data processing, cleaning, analysis, modelling and visualization to identify data patterns and trends to help improve business decision making •Analysis may be applied to various areas of the business (e.g., Market Economics, Supply Chain, Marketing/Advertising, Scientific Research, etc.) •Researching and applying knowledge of existing and emerging data science principles, theories, and techniques to inform business decisions •At higher career levels, may conduct scientific research projects with the goal of breaking new ground in data analytics Purpose of the Role The Team Leader - CRM Operations, Governance & Reporting is responsible for leading a team that delivers CRM operational support, reporting services, data governance, and continuous improvement activities in support of the Commercial organisation across Europe.

ensures the effective administration and optimization of Microsoft Dynamics CRM, delivering high-quality reporting, analytics, data integrity, and user support services that enable commercial decision making and sales effectiveness. Acting as a key partner to the European Commercial Centre of Excellence (CoE), Sales Excellence, Sales L