Developer Success Engineer

Developer Success Engineering at […] is a unique combination between hands-on engineering, problem-solving and human connection. […] builds novel infrastructure for AI-first companies, which means we’re creating first-of-its-kind solutions. And as an infrastructure company, helping the developers that use us to succeed is mission critical.

As a Developer Success Engineer, you’ll be the bridge between our product and the people who use it. You’ll work directly with developers: helping plan their architecture, solving problems, debugging issues, offering guidance, and ensuring they get the most out of […]. Just as importantly, you’ll feed those learnings back into the product — helping us refine docs, shape features, and eliminate friction wherever possible.

This is an engineering role at its core, but much of your day will involve supporting developers and troubleshooting issues. We want you to have the autonomy to make this role your own while ensuring our users get the support they need. As with any support, there will be miscellaneous questions and concerns like billing, compliance, to a 5,000-word message generated by a user’s AI agent.

Being able to investigate properly and help users with any concern is important here. As an engineer yourself, provide the kind of support you'd want to receive from a vendor.

Deliver expert-level support to developers, from simple implementation troubleshooting to in-depth architectural guidance. Be an active pre