1st Line Service Desk Engineer FTC

Please note: Hybrid working role will require regular office / site attendance in Central London (2-3 days a week). This is a 3 month Fixed Term Contract role with a possibility to be a Permanent role. About Kerv Connected Cloud You’ll be part of the Network Security/Service Desk Operations team at Kerv Connected Cloud.

The Connected Cloud team brings together deep expertise in cloud, networking and managed services to help organisations modernise and run their infrastructure with confidence. From data centres to branch networks and cloud platforms, we design secure, automated environments that are built to scale. It’s all about creating resilient foundations that keep businesses connected, supported and ready for what’s next.

All about You We are seeking a proactive and customer-focused 1st Line IT Service Desk Engineer to join our dynamic team. The successful candidate will be the first point of contact for all IT-related issues and requests, providing efficient and effective support to our clients. This role requires excellent problem-solving skills, a strong technical background, and the ability to communicate effectively with clients and team members.

A key aspect of this role is maintaining a positive customer experience and building strong relationships with clients, whilst maintaining accurate records of support requests. The Role Incident Management: Log, categorise, and prioritise incidents and service requests received via phone, email, or ticketing system. Provide