IT Service Desk Technician (f/m/d)

Team spirit and initiative are your most prominent strengths and you are motivated to develop a long-term career in Intellectual Property, in a multicultural work environment? Apply now! Your tasks Provide 1st level incident logging and resolution or re-assignment to the 2nd level Provide Service Request Fulfilment for IT services Provide support for various technical areas like, computers, computer peripherals, mobile phones, printers, applications, conference systems, user account and access management, etc Adhere to and promote all applicable official […] policies, procedures, and standards Ensure the adherence to existing policies (ITSM, ITIL, Security) Leverage the […] official knowledge base in response to incidents and requests to ensure consistency and adherence to established practices.

Take the ownership and responsibility for assigned incidents, requests, or tasks and follow them up until solved and keep the user up to date Document in writing in ITSM tool all issues, troubleshooting, and resolutions for calls, incidents, requests, tasks assignments Actively participate to the lifecycle management and all End User computers within […] including: Deployment Maintenance Renewal Disposal Management Provide remote user support through appropriate technical tools Participate in after-hours on-call rotation for end-user support This position requires the incumbent to be On-Call Your profile Fluent in English (both speaking and writing) any other lang