IT Support - L1 Helpdesk

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Descrizione

Our client’s Service Desk team is strengthening its first-level user support. You will be the first point of contact for employees regarding their IT needs, with a genuine focus on service excellence. Main Responsibilities Welcome and assist users (L1 support only): take charge, diagnose, resolve or escalate issues Prepare equipment: laptops, mobile phones Equip and configure meeting and conference rooms Manage accounts and rights in Active Directory: create user accounts, including privileged ones, and assign rights on shared folders Track requests in ServiceNow Propose tangible improvements to service processes Key Requirements Initial experience in IT support / helpdesk N1 (a minimum of IT background is required) Knowledge of Active Directory Experience with ServiceNow (ticketing) and SCCM Excellent communication skills, with a service-oriented mindset Positive, reliable, and attentive mindset Proactive in proposing process improvements Languages: English is mandatory, French is a plus

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