Infrastructure and Cyber Security Specialist

Role Purpose The IT Support, Infrastructure and Cybersecurity Specialist is responsible for providing local IT support, maintaining workplace technology and infrastructure, and supporting cybersecurity operations.

acts as the on-site liaison between users, central IT teams, managed service providers and technology vendors to ensure reliable, secure and efficient IT services. Role Accountabilities Planning & Coordination Support IT infrastructure and cybersecurity initiatives. Identify service improvement opportunities.

Assist with technology refresh and remediation plans. Maintain asset and capacity planning. Support business continuity and resilience planning.

Ensure compliance with IT standards and policies. Local IT Support and Service Delivery Provide deskside and remote support for laptops, mobile devices, printers, meeting rooms, collaboration tools and standard business applications. Perform device setup, deployment, replacement, collection and secure disposal, including joiner, mover and leaver activities.

Triage incidents and service requests, resolve issues within agreed scope, and escalate with clear diagnostics and evidence. Maintain accurate IT assets, equipment assignment, warranty, stock and local support records. Coordinate on-site vendor visits, repairs, cabling, equipment moves and office technology changes.

Provide practical user guidance on approved IT tools and security practices. Infrastructure and Workplace Technology Support office network con