Cloud Operations Engineer

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Beschreibung

Why choose Logicalis? As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability. We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth. Job summary: The Cloud Operations Engineer is an Operations role who will focus on SLA driven Level 3 Incident Management which encompasses responding and resolution of Network, Wireless, Security Infra related issues. The role will serve as a crucial member of the Operations team, responsible for handling high-level escalations, particularly those classified as Sev 1 & 2, to diagnose and troubleshoot fault incidents. This role will work directly with customers to gather the fault symptoms and provide the resolution or work around and share best practices, make recommendations, document the issues, provide root cause incident reports. The job scope includes extensive support to client network s

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