System Administrator | Warsaw

📌 We are currently looking for talented and experienced System Administrator to join a long-term project: B2B Contract Language Skills : English Language Skills: German Hybrid 2/3 days from Warsaw office Role Description: Act as the first point of contact for users through phone, email, chat and self-service channels. Log, categorize, prioritize and update incidents and service requests with accurate ticket notes. Perform first-level diagnosis and troubleshooting using approved scripts, knowledge articles and standard operating procedures.

Resolve common issues such as: password resets account unlocks Microsoft 365 support VPN connectivity printer issues basic hardware/software problems Escalate unresolved or high-impact tickets to L2/L3 teams with complete troubleshooting details and business impact. Provide clear user communication, ticket status updates, shift handover notes and knowledge article improvement inputs. Job

1 to 4 years of experience in IT Service Desk, Help Desk, Technical Support or Desktop Support environment. Basic understanding of: Windows OS Microsoft 365 applications VPN connectivity endpoint peripherals contact center software common enterprise IT issues Working knowledge of Active Directory: password reset account unlock basic group/access validation Familiarity with ITSM tools: ServiceNow Jira Service Management equivalent ticketing platforms Basic understanding of: ITIL incident management service request fulfilment SLA adherence escal