JD Edwards 1st & 2nd Line Support Specialist

Job Description The JD Edwards 1st & 2nd Line Support Specialist is essential in providing support to business users in the daily operations of JD Edwards Enterprise

One. This role serves as the primary contact for JDE-related incidents and operational issues, ensuring efficient handling of support tickets in accordance with service levels. The function requires adeptness in business processes and JD Edwards functionality, collaborating with various stakeholders to maintain effective ERP operations.

Main

Receive, register, categorize, and prioritize JDE support tickets. Manage first-level investigation and troubleshooting of user issues. Assist users with navigation and operational guidance within JD Edwards.

Resolve known errors using documented procedures. Monitor ticket queues and communicate effectively with users. Escalate unresolved issues to appropriate support levels.

Maintain comprehensive ticket documentation. Support onboarding and offboarding procedures related to JD Edwards. Key

Proven experience supporting JD Edwards Enterprise

One. Strong grasp of ERP processes and business flows. Experience in one or more JDE modules: Finance, Sales, Manufacturing, Distribution.

Excellent English proficiency (spoken and written). Ability to troubleshoot functional issues effectively. Familiarity with JDE applications and relevant ITSM tools.

Experience in a ticket-based support environment. Understanding of incident and change management processes.