Lead ServiceNow Developer (ITSM)

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Beschreibung

We are looking for an experienced Lead ServiceNow Developer (ITSM) to lead the design, implementation, enhancement, and support of IT Service Management solutions. The ideal candidate will possess strong functional and technical expertise across ITSM processes, provide leadership to delivery teams, and act as a trusted advisor to business and IT stakeholders. Responsibilities Lead the implementation and optimization of core ITSM modules, including Incident Management, Problem Management, and Change Management Extend leadership to Request Management, Knowledge Management, Service Catalog, CMDB & Asset Management, and Major Incident Management Drive ITIL-aligned process improvements and service management best practices Collaborate with business and IT stakeholders to identify opportunities for process automation and operational excellence Establish governance and operational standards for ITSM processes Lead end-to-end ITSM implementations, enhancements, and platform upgrades Gather requirements, conduct workshops, and translate business needs into scalable solutions Design and configure applications, workflows, forms, UI policies, business rules, and integrations Oversee platform health, performance, and ongoing support activities Manage production incidents, root cause analysis, and service improvement initiatives Lead and mentor developers, administrators, and analysts, while acting as the primary point of contact for business stakeholders and leadership teams Drive continu

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