Application Support Engineer (Multiple Levels)
- Methoden
- ITIL, DevOps
Overview We are seeking Application Support Engineers (N2) to join operational teams focused on delivering support for critical banking applications within enterprise production environments. These roles are essential for ensuring operational stability, availability, and continuous improvement through effective production support, incident resolution, middleware administration, and infrastructure operations. Successful candidates will collaborate with infrastructure, application, and production teams, contributing to deployments, operational excellence, and service improvements while adhering to internal standards and DevOps practices.
Main
Production Support (RUN) Provide Level 2 application support for enterprise production environments. Ensure operational stability, maintain CMDB documentation, and monitor application lifecycle, obsolescence, and vulnerabilities. Analyze, troubleshoot, and resolve production incidents while coordinating escalations as necessary.
Perform operational recovery activities and support business-critical environments. Scheduling & Monitoring Configure, execute, and monitor batch processing using Control-M. Supervise production workloads and proactively identify SLA breaches or abnormal executions.
Support operational scheduling activities and optimize batch execution chains. Middleware & Application Administration Deploy, configure, and maintain application servers such as Tomcat, Apache, and J
Boss. Support application deployment