Principal Solutions Architect - CCaaS

[…] is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, […] helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. […]’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on […] to help them deliver consistent, trusted customer experiences worldwide. Job Description The Principal Solutions Architect leads […]’s most complex and strategic enterprise engagements, setting architectural direction at scale and serving as a senior technical authority across AI driven customer engagement initiatives. What You’ll Do Act as a trusted executive advisor to […]’s largest and most complex enterprise customers.

Own end-to-end architectural strategy for largescale, multiyear transformation programs. Define enterprise standards for AI, data, CCaaS, and omnichannel customer engagement architectures. Serve as the final escalation point for complex integration, data, and AI challenges.

Influence […]’s product and platfo