Salesforce (APAC)

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Beschreibung

Position: Salesforce Engineer Location: Remote from APAC Contract Type: Full-time Time Zone Alignment: APAC About In All Media: We are a Managed Nearshore Teams provider headquartered in Austin, specializing in building and embedding high-performing software development teams. From design to deployment, we deliver customized solutions by connecting global talent with innovative client projects. Our model lets you tackle international challenges, collaborate with diverse teams, and grow your career while being part of a company that values expertise, creativity, and impact. Project Overview: In this role, you will join the Customer Success & Operations Engineering team to support and scale the enterprise post-sales support platform. The project focuses on optimizing Salesforce Service Cloud, automated case management, Omnichannel routing, and agent productivity tools. You will work on active development initiatives—such as AI-powered case summarization, bulk messaging features, and real-time data sync between Salesforce and the corporate data lake (Snowflake)—while actively rotating through operational support duties to guarantee high platform availability and rapid defect resolution. Key Responsibilities Platform Support & Architecture Maintenance: Maintain and support the unified post-sales support and operations architecture built on Salesforce Service Cloud, case management, knowledge repositories, and agent assistance tools. Engineering Workstream Execution: Deliver tech

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