System Administrator

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Beschreibung

foodora is part of the Delivery Hero Group, which is the world's pioneering delivery platform. Our mission is to provide a fantastic ordering experience – fast, simple, and right to the door. We operate in more than 70 countries worldwide. The Delivery Hero Group is headquartered in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and is part of the MDAX stock index. End-User Support & TroubleshootingProvide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person, including scheduled visits to Dmart offices for maintenance and upgrades.Log, prioritise, and resolve tickets by business criticality (Jira, ServiceNow), covering networking, printers, and A/V, partnering with the Infrastructure team on larger projects.IT Administration & Asset ManagementTrack IT assets through their full lifecycle and maintain MDM (JAMF, Intune) compliance across enterprise devices.Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives.Process Improvement & CollaborationMaintain onboarding/offboarding efficiency and IT service KPIs/SLAs.Partner with senior IT team members to improve processes and automation, staying current on emerging tech.AI-Enabled Support & ToolingUse AI assistants (Copilot, Claude, ChatGPT, Gemini) to speed up troubleshooting, draft knowledge-base articles, and summarise recurring issues.Pilot AI-assisted automations (prompt templates, scri

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