Support Engineer – Americas (NAMER)

VERIDAPT is seeking a Support Engineer to join our Customer Support team, reporting to the Customer Support Team Lead (Americas). This role is central to delivering high-quality technical support to our customers and partners, ensuring the reliable performance of VERIDAPT's industrial IoT hardware, software and fuel management solutions. About the Role As a Support Engineer, you'll play a key role in keeping our customers' operations running smoothly by troubleshooting technical issues, resolving incidents and supporting the deployment and upgrade of VERIDAPT's technology.

Working closely with customers, service partners and internal teams, you'll provide primarily remote technical support, with occasional onsite assistance. You'll work across both hardware and software systems, investigate complex technical challenges and help drive improvements to our products, processes and overall customer experience. This is a great opportunity for someone who enjoys problem-solving, has a passion for technology and wants to develop their technical expertise while supporting customers across the Americas and beyond.

What you'll be doing Provide remote and occasional onsite technical support to customers and service partners, ensuring timely and effective issue resolution. Monitor and manage incoming support tickets, troubleshooting incidents and resolving issues in line with service level agreements (SLAs). Investigate and troubleshoot hardware, software, networking, cloud connectivity a