Technical Consultant

The Opportunity If you're great at client support but also hands-on technical with SQL, API's, and software configuration, this is an outstanding role for you! The Technical Consultant is a client-facing technical advisor who helps translate business needs into reliable MHK solutions. This L2 client heavy role investigates root causes across data, integrations, configuration, and system behavior; supports implementation and validation; and guides solution decisions.

By coordinating with clients and internal teams, this Technical Consultant will use a white glove approach to help resolve complex issues and deliver sustainable outcomes. Hybrid: This hybrid role is based in Tampa, FL, and will work onsite three (3) days per week. Position Duties Use SQL, system data, logs, configuration, and approved tools to investigate issues, validate behavior, and identify likely causes across configuration, data, integrations, environments, workflows, or product functionality.

Triage complex escalations by assessing scope, impact, reproducibility, and priority; gather evidence, recommend next steps, and provide context before routing issues to Product or Software Engineering. Support client file layouts, inbound and outbound feeds, batch processing, SFTP operations, PBM exchanges, vendor feeds, and related integration workflows. Analyze files, payloads, rejections, mappings, code values, crosswalks, and processing results; partner with clients, PBMs, vendors, and internal teams to resolve i