Application Support Engineer

THE COMPANY: Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications including invoices, statements, tax forms, collection letters, compliance notices and other business critical documents to any delivery channel including print, electronic and mobile platforms. Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets. THE POSITION: The Application Support Engineer is a key member of our client-facing Technical Services team, responsible for supporting and maintaining both custom-developed and third-party business applications.

This role requires strong analytical and technical troubleshooting skills to diagnose and resolve complex application issues in a fast-paced environment. Success in this position requires effective collaboration with Client Support, Infrastructure, Development, and business stakeholders to ensure the reliability and performance of critical applications. RESPONSIBILITIES: · Investigate, troubleshoot, and resolve complex application issues, performing Root Cause Analysis (RCA) and implementing sustainable corrective actions.

· Own application incidents, service requests, and problem records from initial triage through final resolution, coordinating with cross-functional teams as needed and ensuring timely stakeholder communication throughout the lifecycle. · Identify, assess,