Technical Consultant (SaaS)

At Open Loyalty, we help companies engage and retain their customers with our robust toolkit of loyalty and gamification mechanics. Companies use Open Loyalty to launch innovative loyalty programs at scale and introduce features such as points, tiers, rewards, referrals, coupons, challenges, and more, faster than developing them from scratch . The solution is used by 65+ companies from retail, insurance, and CPG sectors, coming from 45+ markets and including brands such as Limango, Heineken, JTI or the U.S.

Soccer Federation. We are 50+ loyalty and technology professionals who are here to disrupt the future of the loyalty industry. As a Technical Consultant, you will: Participate in technical meetings with clients, providing expert-level guidance and support.

Troubleshoot technical issues, replicate bugs, and assist in debugging API configurations using tools like Postman. Monitor SLA compliance for all open tickets and follow up to ensure timely resolution. Update and expand product documentation (in GitBook/Confluence) with each new release.

Write new user guide articles explaining newly introduced features. Lead customer onboarding activities, including project timeline definition, import guidance, and technical program setup. Collaborate closely with Engineering and Customer Success teams to ensure seamless client experience.

What success looks like in this role: After 3 Months You are well-established within Open Loyalty's product structure and teams. You understand the