Tech Support/IT Helpdesk (Tier 2)

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Beschreibung

Pay rate: ~$30.25~/h, DOEWork Location : Plano, TXContract Period: 1 yr Tier 2 IT Helpdesk TechnicianWe are seeking a skilled, customer-focused Tier 2 IT Helpdesk Technician with at least 5 years of enterprise IT support experience. This role is essential to maintaining user productivity and delivering high-quality IT service, with a strong focus on troubleshooting and resolving issues in Microsoft Active Directory and Windows environments.Key ResponsibilitiesProvide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.Troubleshoot and resolve Microsoft Active Directory issues involving user accounts, Group Policy, organizational units (OUs), permissions, and login access.Support Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint, as well as enterprise collaboration tools.Manage escalated issues from Tier 1 support and collaborate with Tier 3 and infrastructure teams to resolve advanced technical problems.Support user onboarding and offboarding, including account setup and access-rights management through Active Directory and other systems.Provide on-site and after-hours VIP support for executives and respond to other urgent support requests.Document incidents, troubleshooting steps, and resolutions in a service management system such as Zendesk.Assist with software deployment, patching, and system updates.Identify recurring issues and recommend long-term solutions and process improvements.Foll

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