Product Manager ( Contract-Extendable) | Up to $9300

Plan and drive the progressive onboarding of additional agency mailboxes and hotlines onto Salesforce, including onboarding schedules, dependencies and readiness activities Engage business stakeholders to understand operational requirements, assess gaps against existing Salesforce capabilities and identify necessary configurations or enhancements Work with the Email and Calls Product Managers to align onboarding requirements with their product roadmaps and priorities Identify opportunities to standardise processes, reuse existing capabilities and improve the scalability of the Salesforce solution across agencies and communication channels Gather, analyse and document business requirements, user stories and acceptance criteria for Salesforce enhancements Maintain and prioritise the product backlog in consultation with product owners and stakeholders, considering business value, operational impact and delivery feasibility Work closely with the engineering delivery team to refine requirements, clarify business needs, manage dependencies and track implementation progress Coordinate with stakeholders on UAT, training, operational readiness and go-live activities for new onboardings and enhancements Review user feedback, operational issues and product performance to identify improvement opportunities and recommend enhancements Support the development of product roadmaps, release plans and adoption strategies to drive continuous improvement of the Salesforce pla