Technical Relationship Manager

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Beschreibung

Position : Technical Relationship Manager Location : ​US - ​Remote THE ROLE: The overall role of the IGEL Technical Relationship Manager is to cement a close working relationship between IGEL and the customer, helping them to strategically develop their adoption of IGEL technology solutions. The TRM provides a central focal point between the customer and the various functional divisions within IGEL. EXPERIENCE AND QUALIFICATIONS Develop a strong, positive strategic relationship with the customer. Provide knowledge transfer of IGEL products and functionality. Assist with the escalation of support incidents through resolution. Assist in the escalation of support queries to the relevant channels. Assist in the creation of customer feature requests as a conduit to product management. Ratify customer projects and provide guidance around further projects / upgrades. Develop and align a comprehensive account plan with the customer, documenting customer environment, expectations, priorities and technology deployment roadmap. Develop a good understanding of the customer environment and use this knowledge to proactively drive improvements and efficiencies within Customer environment. Advise the customer on technical best-practices as their IGEL trusted adviser. Use your in-depth knowledge of the customer environment to uncover additional IGEL product sales opportunities. Ability to visit customer locations on a regular basis, up to 30% travel required. Minimum 5 years of

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