IT Support Specialist

Your opportunity: Make a real difference in the blockchain industry! Build the change you want to see. We are looking for an IT Support Specialist to be part of the Cardano Foundation’s Infrastructure team and report directly to the IT Operations Lead.

In this role, you will administer core hardware and software systems, resolve day-to-day technical issues, and provide responsive 1st-level support to our distributed team across remote and on-site environments. 1st-Level Support & Ticketing: Triage, track, and resolve daily incoming hardware and software support requests for on-site and remote personnel via Jira Service Management. Identity & Access Management (IAM): Manage user life cycles - including onboarding, offboarding, and role changes - and maintain group permissions and MFA across Google Workspace, Atlassian (Jira/Confluence), and Asana.

Device Lifecycle & Asset Management: Provision, configure, ship, and maintain laptops, mobile devices, and peripherals; maintain an accurate hardware asset inventory from procurement to retirement. Office & Support: Support local office tech infrastructure, including meeting room audio/video equipment, Wi-Fi connectivity, and network printers. Procurement & License Management: Assist with hardware/software purchasing, manage vendor software licenses and enterprise subscriptions, and support IT billing reconciliation.

Security & Policy Compliance: Ensure company devices adhere to security baselines and legal guidelines. Continuous Imp