Application Support Senior Software Engineer

Role purpose Provide hands-on L2/L3 support for multiple applications, absorb knowledge quickly during transition, and contribute to automation, modernization and consolidation work that keeps the portfolio stable with a lean team.

Transition Participate actively in knowledge transfer, shadow and reverse-shadow; take ownership of assigned applications. Create and update runbooks, SOPs, architecture diagrams and knowledge articles. Incident, defect & task management Resolve L2/L3 incidents within SLA across several applications.

Analyze, fix and test defects, including regression testing and release coordination. Deliver tasks raised by the client ( configuration changes, data fixes, small enhancements, reports, access requests), with estimates and status updates. Keep tickets accurately updated in ServiceNow/Jira, with clear resolution notes and knowledge articles.

Application support Act as primary owner for a group of applications. Perform root cause analysis, bug fixes, minor enhancements, patches and configuration changes. Execute deployments, releases and change requests following change management.

Monitor application health, performance, batch jobs and integrations; act proactively on alerts. Participate in on-call and major incident resolution for Critical/High applications. Modernization, merging & innovation Contribute to upgrades, re-platforming, containerization and cloud optimization.

Support data and functional migration when applications ar