IT Support Engineer

At […] we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the […] team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives. At […], we want to create the ultimate listening experience for our customers and know that it starts by listening to each other.

As an IT Support Engineer on our Global IT Operations team, you'll be a frontline technician providing hands-on technical support for employees both in-office and worldwide. You'll resolve issues across hardware, collaboration tooling, network infrastructure, and conference room technology — all while supporting the executive leadership team based in Goleta and developing your skills in a fast-paced, AI-forward environment. This position is considered office-based.

Qualified applicants must live within commuting distance of our Goleta, California office and should expect to be in office 5 days a week. What You'll Do Monitor the IT support queue in Jira Service Management for incoming Tier 1 and Tier 2 tickets, participate in a shift schedule and daily on-call rotation during normal working hours, and take part in a rotating weekend support schedule. Troubleshoot and resolve hardware issues across laptops, printers, peripherals, and mobile devices; image laptops for deployment; decommission d